Our janitor Jari Kaura is available at Clavis on Mondays between 8 – 10 a.m. and on Fridays between 3- 5 p.m. He will help you with all practical issues.
Forgot your key
In case you locked yourself out, call:
010 583 7070
Alltime Helsinki Ltd Customer service will open the door for you.
NB! Opening the door costs 50 €, if you pay with a card on the spot. With invoice the cost is 85 €.
Lost your key
If you have lost your key, contact Helsingin Lukkonikkari Ltd.:
Helsingin Lukkonikkari Oy
Kauppalantie 14, 00320 Helsinki
P. 09 5871 532
Open: mon-fri 9:00 AM to 5:00 PM
(Outside these opening hours, contact Alltime Helsinki Ltd. Customer service: 010 583 7070)
NB! Replacing the lost key with a new one costs 300 €. Tenants have committed to these terms in the rental agreement before moving in.
You are not allowed to accommodate any other people than those mentioned in the tenancy agreement. If you want to share your apartment with your friend or spouse, or if you are having a visitor staying over a longer period of time (for more than seven days), you must inform the landlord. You will be charged an extra fee of 20 euros per month for the water.
As a resident at Clavis, you have the possibility of leasing your apartment to a summer resident for the period May-August. Information of this has to be provided in the spring when filling out the summer survey mandatory for all inhabitants in Clavis. With indefinately made tenancy agreements the liability to pay your rent continues until the end of the summer if no summer resident is found. We recommend residents to be active in finding a summer resident for their apartment. All agreements must be made through the manager.
Pets are not allowed in Clavis.
Silent Hours in Clavis are from 10:00 PM to 9:00 AM. This applies to the whole building, including the basement and the yard area. On Saturdays, Sundays and public holidays, silent hours continue until 10 AM.
You may practice in your own apartment or in the basement’s practice rooms on weekdays from 9:00 AM to 10.00 PM. On weekends and public holidays, practicing is permitted from 10:00 AM to 10:00 PM. The practice rooms in the basement can be used every day from 8:00 PM to 10:30 PM. You will find a few upright pianos and a pipe organ in the basement’s practice rooms. In the Great hall on the first floor there is a grand piano. You can book it for practising purposes by entering your name in the notebook in the foyer. You are permitted to practice in the Great hall from 9:00 AM to 10:00 PM.
There is a lounge on the first floor in Clavis. Residents are allowed to use the television and the two computers with Internet connection. There is also a free WiFi connection on the first floor as well.
There is wireless internet connection in the foyer in Clavis. Residents are also offered the possibility of having an internet connection in their own apartment. The rent includes the Elisa Laajakaista connection with the default speed (2 Mbs). For an additional charge, it is possible to get a faster connection (up to 100 Mbs).
There is a cleaning cupboard on each floor in Clavis. There you will find some cleaning equipment, for example a vacuum cleaner.
The common kitchen downstairs may be used by everyone around-the-clock. There you will find two ovens and cookers. All who use the kitchen must take care of its cleanness.
In the basement, there are small storage lockers for each resident. They are marked with the room number of each apartment. The dimensions of the lockers are about 1m3. Each resident must have their own lock for the locker. The storage lockers are not available for summer residents.
There is also a sauna in the basement which is meant for the residents of Clavis. In the sauna, you should use paper seat covers which are obtained at the entrance to the shower room. The schedule for the sauna is announced on the door of the sauna.
In the basement, there is a laundry with two washing machines and tumble dryers. To reserve a machine you must type your name in the notebook in the foyer. There is also a room with an ironing board, an iron and a mangle.
In the yard, there are eleven marked parking spaces. The spaces closest to the building are reserved for the residents of Clavis. The ones further away are meant for visitors. Contact the janitor if you want to get in queue for a parking space of your own.
Each spring, all residents should tag their bicycles with their name. Unmarked bicycles will be removed from the yard and repaired for common use. The repaired bicycles will then be lended to the residents while living in Clavis. The fee is 40 euros, but when the bike is returned in good condition, 20 euors is given back.
Smoking is strictly prohibited, including balconies and the yard area. Smoking is allowed only in the marked smoking area.
In the case of immediate danger such as fire, you are to call the emergency telephone number 112. You can dial the number even without talk time or a SIM card in your phone.